COMPLAINTS
At Manage My Energy we want to provide the highest possible level of service to all our customers and we take any complaints very seriously. Use this page to find out how to make and escalate a complaint.
Energy Comparison
Stage 1: Contact us
For complaints about Manage My Energy’s energy Broker Services
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Post: Manage My Energy Customer Services, DOCK, 75 Exploration Drive, Leicester, LE4 5NU
Our Customer Services team aim to respond to your enquiry within 2-5 days.
Stage 2: Senior Management Review
If your complaint has not been resolved to your satisfaction, you can ask us for an internal review. We will then escalate your complaint to a senior manager, who will investigate and try to resolve the matter for you
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Stage 3: Independent External Review
Following the final outcome of a senior management review, if you feel that the matter has not been resolved to your satisfaction, you can ask the appropriate independent alternative dispute resolution (ADR) service to review your complaint for free. We will set out how to escalate your complaint for external review when we let you know the final outcome of Stage 2. In any event, you have the right to seek external review of complaint if we've been unable to resolve it within eight weeks, as set out below. These dispute resolution services are available at no cost to you.
Manage My Energy participates in the Dispute Resolution Ombudsman scheme to provide an external review body for complaints. The Dispute Resolution Ombudsman can be contacted using the details below:
Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF